FAQ

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Shop Pay.

We process orders quickly! If you need to make changes, email us at hello@ivvylash.com within 2 hours of placing your order and we'll do our best to accommodate.

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Cluster lashes (our self-adhesive line) are individual clusters you apply in sections along your lash line. They're pre-glued — no separate adhesive needed. They give a customizable, lash-extension look and last 5–7 days.

Strip lashes (our handmade line) are one-piece strips applied with lash glue (not included). They're perfect for single-day wear and come in 5-pair boxes for incredible value.

Yes! Our cluster lashes are reusable up to 10+ wears, and strip lashes up to 15+ wears with proper care. Gently peel, clean the band, and store in the original tray.

Cluster lashes: No — they're self-adhesive (pre-glued). Just press and bond.

Strip lashes: Yes — you'll need your own lash adhesive (not included). We recommend any latex-free lash glue.

Our lashes are made with ultra-fine synthetic fibers — no animal hair, no latex. They're lightweight and gentle. However, if you have known allergies to adhesives, we recommend a patch test before full application.

Start with Second Skin (strip) or Bare Beauty (cluster) — they're our most natural, beginner-friendly styles. If you want to try a range, The Essentials Edit gives you 5 different natural styles in one box.

1. Start from the outer corner of your eye
2. Pick up a cluster with tweezers (or fingers — they're that easy)
3. Place it underneath your natural lashes, close to the lash line
4. Press gently to bond
5. Repeat across your lash line, working inward
The whole process takes about 5 minutes once you get the hang of it.

We currently ship within the United States. International shipping is coming soon.

Standard shipping: 5–8 business days. We're a small team — please allow 1–2 business days for processing before shipment.

Standard shipping is a flat $4.99. Free shipping on orders over $35.

Yes! You'll receive a tracking number via email once your order ships.

We accept returns on unopened, unused products within 14 days of delivery. Opened or used lashes cannot be returned for hygiene reasons. See our full Return Policy for details.

We're sorry! Email us at hello@ivvylash.com with your order number and a photo of the damage. We'll send a replacement right away.

Our lashes are handcrafted by skilled artisans in China using premium synthetic fibers, then inspected and shipped from California.

Yes — 100% synthetic fibers, never tested on animals.

Email us anytime at hello@ivvylash.com. We typically respond within 24 hours.